These terms are written to be read. They cover takingclients.com, every artist page hosted on a takingclients.com subdomain or connected custom domain, and the TakingClients dashboard (together, "the service"). By using the service you agree to them. If you're using the service for a business, you're agreeing on that business's behalf.
1. Two kinds of people use this
Artists are the independent professionals — tattoo artists, hair stylists, and similar — who create an account, publish a page, and take bookings. Clients are the people who book and pay them. Most of these terms apply to both; where a section applies to only one, it says so.
2. Artist accounts
- Sign-in is with Google; keep access to that account secure — actions taken through it are yours.
- Give accurate business information, hold whatever licenses your trade and location require, and comply with the laws that apply to your work (including health, safety, and tax obligations).
- You own your content — photos, bios, service menus, client lists. You give us permission to host and display it to run your page. Only upload photos you have the right to use, and get your client's okay before publishing photos of their body or likeness.
- Your client list is yours: you can export it at any time, and we don't market to your clients.
3. Bookings, deposits, and no-shows
Artists choose whether a service requires a deposit. When a client pays a deposit, the deposit policy shown beneath the payment button applies — in short: the deposit holds the appointment and goes toward the total; if the client no-shows or cancels on short notice, the artist keeps it. We store the exact policy text shown at the moment of payment with the booking record. Refunds beyond that policy are at the artist's discretion, except where the law requires otherwise. Clients: if plans change, reschedule with your artist early — reply to your confirmation email and it reaches them directly.
4. Payments and fees
- Payments are processed by Stripe. Artists connect a Stripe account to receive payouts; Stripe's own terms apply to that account. We are not a bank and never hold your money.
- Our platform fee is what the pricing page says: during the founding beta, artists pay card processing plus 1% on payments taken through their page, and the software itself is free. Paid plans, when they arrive, will match the posted pricing, and existing founding-artist promises will be honored.
- We'll give artists at least 30 days' notice by email before any new subscription charge applies to them.
5. Messages, reminders, and the AI front desk
The service sends transactional email and — with the recipient's consent — text messages (confirmations, reminders, payment links). Reply STOP to any text to opt out; details are in the privacy policy. Artists can also turn on an AI front desk for their page. It answers from the artist's real services, hours, and availability, and every conversation is visible to the artist. Like any AI, it can get things wrong — booking details are confirmed by the booking record, not by chat. Don't rely on chat for medical guidance (aftercare questions deserve your artist's direct answer).
6. Acceptable use
Don't use the service to break the law, misrepresent who you are, infringe anyone's rights, send spam, probe or overload our systems, or list services that are illegal where you offer them. We can remove content or suspend accounts that create legal risk, harm other users, or violate these terms — we'll tell you why unless the law prevents it.
7. Disputes about a payment
If a client disputes a card payment, we respond using the booking records described in the privacy policy. Artists agree we may share those records with Stripe and the card networks for that purpose. If a dispute is lost and the artist received the funds, we may recover the disputed amount from the artist's connected account balance or future payouts.
8. The service is provided "as is"
We work hard to keep TakingClients fast and reliable, but we can't promise it will be uninterrupted or error-free, and we don't guarantee bookings, revenue, or search placement. To the fullest extent permitted by law: the service is provided "as is" and "as available," without warranties of any kind; we are not responsible for the acts, omissions, services, or conduct of artists or clients; and neither party is liable to the other for indirect, incidental, special, or consequential damages. Our total liability for any claim relating to the service is capped at the greater of $100 or the fees you paid us in the 12 months before the claim. Some jurisdictions don't allow certain limits, so parts of this section may not apply to you.
9. If we ever disagree
Talk to us first — hello@takingclients.com reaches a person, and most problems die in one email. Formally: these terms are governed by Florida law, and any dispute that can't be resolved informally belongs in the state or federal courts for Polk County, Florida.
10. Changes and goodbyes
We may update these terms as the product grows; material changes get a new effective date here and, for account holders, an email heads-up. You can close your account anytime — export your client list first, it's yours. We can end service for accounts that violate these terms as described in section 6.
Contact
TakingClients · Central Florida Software, LLC · Auburndale, FL
hello@takingclients.com